Best Of
Re: History tab - Auto expand
Hey Eugene,
Here's some js code. It binds to the History Tab link and calls the function to load the history when clicked. It will do this across all work item types.
Enjoy.
UPDATE New Add-In just released for this:
Here's some js code. It binds to the History Tab link and calls the function to load the history when clicked. It will do this across all work item types.
Enjoy.
UPDATE New Add-In just released for this:
https://kb.cireson.com/article/user-guide-add-in-auto-show-history/2615
Geoff
KB Article - Ability to attach documents or Browse to a UNC path
To make it easier to add documents to an article, it would be great to have one of the below options added to the KB Article Editor.
1. Add an attachment like you do in Incidents and service requests. This way where it is stored is transparent to the article writer. I know this will add to the database size but most organisations cannot move all articles into an HTML format initially so this would be a quick win to get Knowledge bases moved.
2. Allow for an attach document button but have it open to an explorer window so the article writer can easily navigate to the document and it adds the UNC path or HTTP link (say from SharePoint) to the article.
Im sure there are various ways of doing this but this is a major drawback to moving to the KB article system.
1. Add an attachment like you do in Incidents and service requests. This way where it is stored is transparent to the article writer. I know this will add to the database size but most organisations cannot move all articles into an HTML format initially so this would be a quick win to get Knowledge bases moved.
2. Allow for an attach document button but have it open to an explorer window so the article writer can easily navigate to the document and it adds the UNC path or HTTP link (say from SharePoint) to the article.
Im sure there are various ways of doing this but this is a major drawback to moving to the KB article system.
Send Email - 'Add message to action log' selected by default
By default, when using the Send Email task for a work item, the 'Add message to action log' is not selected by default. Please could we have an option to change this?
We are finding many people are not selecting this option as it's so far down the page that you have to scroll to see it, which many analysts are not doing. For us, we would always like to default to an option that records what was done.
We are finding many people are not selecting this option as it's so far down the page that you have to scroll to see it, which many analysts are not doing. For us, we would always like to default to an option that records what was done.
David_Allen
31
Notify Analyst logic update due to @Mention
If you have @mention enabled and still use the notify analyst workflow for comment logs. Users receive one email from notify workflow and another from @mention workflow.
Would like to logic added to the workflow dll that if a action log comment contains an @mention entry that the workflow disregards sending the notify analyst notification.
Would like to logic added to the workflow dll that if a action log comment contains an @mention entry that the workflow disregards sending the notify analyst notification.
Brian_Wiest
10
Send Email Task - Multiple FROM Addresses
Hello IT Monkey :)
it would be great to have the possibility to change the FROM address in the send email task in the portal.
Either manually, or automatically, based on support groups / custom fields of the ticket.
For example:
We have one SCSM for Facility and HR, but the request to send mails through the portal with different sender addresses.
Similar discussion for advanced send email see here:
Thanks and greetings
Raphaela
Display SR's affected user name for Activities
In the gridviews (Team Work, Active Work, My Work) have the ability to display the affected user name for the activities. Considering an activity doesn't have affected user since they are child of a SR, the idea would be to display the SR's affected user name for the activity in that view. Considering a SR could be in a different support queue from another team, a support team could only see the activities related to that team. Having the ability to see the affected user name in that view instead of having to open the request itself would be very helpful.
Thanks in advance for the consideration.
Thanks in advance for the consideration.
Martin_Cote
16
Assign to Analyst Task for Activities
It would be very helpful to have an Assign to Analyst Task for Activities instead of an AD lookup as it is now.It would speed up Activity assignment.
Proper interface for HTML Coding in Knowledge Articles
The current interface for HTML in the Knowledge Articles drives me mad. It would be really nice if instead of a plain text interface there it would maintain rich text, then at least I would not lose my line breaks and would make updating articles much easier and way less time consuming.
Default view My Work set to "Show Activities" automatically" via Analyst Portal Settings
| Running into issues where users have manual activities and review activities assigned to them but "My Work" is empty because they have not clicked the "Show Activities" button. It would be nice if there was a way to turn that on by default for all Analysts in the Cireson Analyst Portal settings |
IT Monkey
26
Re: Create Configuration Items in the SCSM Portal
The ability to create Configuration Items through the portal is available with v11.2.1!
And here's the Knowledge Base article as well -
