Best Of
Why is license key expiration reporting incorrectly?
Our portal is reporting that the license will expire in 4 days. In the Admin settings we are seeing this:-
These license key(s) expire on: 01/01/0001
I have tried refreshing the keys but it has made no difference. We are running version 5.0.7 of the portal.
Has anyone else seen this and know what the problem might be?
TIA
Notify analyst sends two email to line manager - is this normal?
I have a review activity as my first task in a service request template with 'line manager should review' selected. We are using the Notify Analyst app to send out an email to the reivewers and have checked 'Skip notification if activity status is not In-Progress.' for the workflow when a reviewer is added.
The history tab of the review activity is showing the activity becoming active 5-10 seconds before the line manager is added as reviewer. My guess it's a condition where both workflows are becoming true at the same time.
Curious to hear if others have experienced the same.
/Michael
Re: homepage on load click / PR 5.2
We are working on a hotfix for v6 with this issue where service catalog requiring a click to show request offerings.Candice_Yeudall said:We are seeing the same problem in Version 6 in IE 11, users really should not have to click the page to see the request offerings.
Re: Experiences with access rights in the portal and manual restart of the Cache builder service
Hi Joe,
thanks for the detailed explanation. This shed some light into the process.
I will do documentation for our help desk to tell them that it usually will take 24 hours. It wouldn't make sense to try to explain differences. And I don't want to restart Cache builder and Website every other hour for access rights to be poupulated more quickly.
Regards
Ingrid.
Re: Send email task / attach to action log
But it's working now, don't understand.. but that's ok. Thank you very much Joe.
Re: Experiences with access rights in the portal and manual restart of the Cache builder service
https://community.cireson.com/discussion/477/selective-cache-building
Re: Portal - Change Calendar
nothing to see here...
Re: Cireson v6 upgrade failed & cache builder missing
I don't think I have any other solution left, if you ran the installer as an admin that has read/write access to the database and it's still not wanting to install, even if you tried all the prereqs, I think you have to make a backup of your CustomSpace folder and then Uninstall the Cireson Portal - Cireson KB #1137.
What version of the Portal were you upgrading from? For us, we had 5.0.8 and then updated directly to 6.0 by copying and pasting the installer files so we'd have an offline copy and then ran the setup as Admin.
Re: Cireson v6 upgrade failed & cache builder missing
We did not, by my knowledge, enable https in any way in our development environment.
Also, it is a pretty basic setup for testing purposes, so extra dll's are not imported.
Cireson answered to my ticket and I have followed a tutorial video thoroughly and still get the same error.