Service Portal My Requests: Moving Incidents to "Closed" section

Philipp_Schäfer

Hello everybody,

how is it possible that incidents with the status "resolved" will show up in the "closed" section instead of the "active" section?
The "active" section should only show incidents with the state "active" or "pending".

We are using SCSM 2016 and the community version of the Cireson Portal in Version 7.2.2016.1.

Thanks in advance. Best regards.

Joe_Burrows

Hello 

Currently its not possible to change this, in "My Requests"  the Active tab shows all work items where the status is not closed.  The Closed tab shows only work items where the status is closed.

"My Work" and "Team Work" (Analyst Portal Feature) however have the toggle to show "inactive" work which include all statuses not equal closed.

More on the out of box view criteria as below:

seth_coussens

Do you have the box checked for 'inactive' work items?

Philipp_Schäfer

Do you mean an option for inactive work items?

In the portal under "My Request" are only two views: "Active" and "Closed". My Problem is that solved Work Items still show up in "Active" but i want them to show up in "Closed" .
Is there any admin setting i can change for that?

Joe_Burrows

Hello 

Currently its not possible to change this, in "My Requests"  the Active tab shows all work items where the status is not closed.  The Closed tab shows only work items where the status is closed.

"My Work" and "Team Work" (Analyst Portal Feature) however have the toggle to show "inactive" work which include all statuses not equal closed.

More on the out of box view criteria as below: