Gabo
Member IT Monkey ✭
Hello, cant Access the SSP Portal. Event Viewer: Unable to Validate License. Error: No License Found.
HTTP Error 401.0 Unauthorized
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Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
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Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Answers
Looks like you possible have a proxy in place. Is that correct?
- Are you using the Community version of the SSP? If so, it does not need a license and the error you are seeing is just showing you that you do not have the full Analyst version.
- Have you added the correct users to the Analysts group that you defined during the installation of the portal?
- Have you added the "All Users" group the the End Users role within SCSM?
- Have you checked to see if the Cireson Cache Service is running?
Check these and see how you go.Hi,
Having the same issue but sitting on a machine without internet access. It was my understanding that the community portal didn't require a license but does it require to talk to the outside world?
Any comments would be appreciated,
Damian
Hi,
as far as I know a 401 Error could be caused by several different things - what kind of authentication do you use ?
Integrated Windows authentication or Forms authentication ?
is the Portal Server in the same Domain as the Client PC ? (not AD Domain --> Internet Domain)
(e.g. hostname of Server aaa.xxx.com your Client bbb.yyy.com - OR Server aaa.xxx.com your Client bbb.xxx.com)
you can use F12 / Network Monitoring on the IE to track this a little bit down ....(you can see, what the IE is sending, and the responses from the Server)
Roland
hi,
many thanks for your reply roland.
I've solved it now, the account being used wasn't within the CI user table because it was the account I used to install Service Manager and even though it was a CI item within SM, as it hadn't been populated from an AD connector so it wasn't being pulled through. Once included within a connector, golden
Damian