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Analysts unable to search on customized incident fields

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

Taken from old submitted SR23672

We added three customizations to our incident form in SCSM 2012 R2 (UR 4)

Affected Asset Location (linked to a "location" library list)
Affected Asset Room (text field)
Affected Asset Description (text field)

Our Service Desk staff would like the ability to search on the Affected Asset Location. Is this possible? If so, how do we accomplish this?

24

24

24 votes

Submitted · Last Updated May 2016

Comments

Erik_Luth Customer Advanced IT Monkey ✭✭✭

May 2016

We want that too, this is also true for extensions on WorkItems. It's crazy, you are able to extend the classes but no way we can search on it :-(
Not to mention the relationships ;-)

1
Margarete_Jussen Customer Adept IT Monkey ✭✭

November 2018

Hi, I need this feature too. It makes really sense. Our support needs to know all the tickets that are open depending on Asset Location.
Regards Margret

0
Gabriel_Lences Customer Advanced IT Monkey ✭✭✭

March 2021

This should now be possible with global search. I think this can be closed :)

1

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