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Analysts unable to search on customized incident fields

Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
Taken from old submitted SR23672

We added three customizations to our incident form in SCSM 2012 R2 (UR 4)

Affected Asset Location (linked to a "location" library list)
Affected Asset Room (text field)
Affected Asset Description (text field)

Our Service Desk staff would like the ability to search on the Affected Asset Location.  Is this possible?  If so, how do we accomplish this?

24 votes

Submitted · Last Updated


  • Options
    Erik_LuthErik_Luth Customer Advanced IT Monkey ✭✭✭
    We want that too, this is also true for extensions on WorkItems. It's crazy, you are able to extend the classes but no way we can search on it :-(
    Not to mention the relationships ;-)
  • Options
    Margarete_JussenMargarete_Jussen Customer Adept IT Monkey ✭✭
    Hi, I need this feature too. It makes really sense. Our support needs to know all the tickets that are open depending on Asset Location.
    Regards Margret
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    Gabriel_LencesGabriel_Lences Customer Advanced IT Monkey ✭✭✭

    This should now be possible with global search. I think this can be closed :)

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