Home Service Manager

Planned Outages - Recommended Work Item Type?

Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
So I am still working on culture change in my enterprise. (50 different groups follow their own processes)
Currently each group will send a nationwide email for planned system outages. And we record them on a SharePoint list. 
I have been asked to gather metrics of how many incidents occur due to someone attempting to access a application during the planned outage. 
Wondering what others use for Planned Outages records in SCSM. So that if incidents arrive they can be easily related)
I am at a cross road of CR,SR, and RR, all seam to have each their own benefits and fall shorts.

Best Answer


  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Yea helps confirm my thoughts. 
    Since the enterprise change requests are all fragmented and not used in SCSM, I have created a SR RO so they can submit to the NOC for notifcations and tracking. 
    Someday I will get all the different groups into the same "wheel house"
Sign In or Register to comment.