Planned Outages - Recommended Work Item Type?
Currently each group will send a nationwide email for planned system outages. And we record them on a SharePoint list.
I have been asked to gather metrics of how many incidents occur due to someone attempting to access a application during the planned outage.
Wondering what others use for Planned Outages records in SCSM. So that if incidents arrive they can be easily related)
I am at a cross road of CR,SR, and RR, all seam to have each their own benefits and fall shorts.