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Advanced Send Email - Option to Enable\Disable auto-population of 'CC:' address (in Admin Settings)

Alexander_Robertson

Alexander_Robertson Customer IT Monkey ✭

August 2017 in Service Manager Console App Feature Requests

Hi there,
First of all, great one on the current update of the Advanced Send Email.
My feature suggestion: the option to Enable\Disable auto-population of 'CC:' address.

I currently administrate 4 instances of SCSM.
In one of the instances, my analyst users do not wish to distribute their personal email address to the end-recipient.
Currently the 'CC;' address is being populated with the AssignedTo's address by default.
And yes, the 'CC;' address can be deleted prior to sending, but my stakeholders have requested whether this can be disabled.
I suggest a TickBox option in the Advanced Send Email settings like 'auto-populate the AssignedTo into the 'CC;' yes\no.

Cheers
Alex.

11

11

11 votes

Submitted · Last Updated August 2017

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