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Email Connector is not picking up emails that have saved email attachments of type .eml

Lou_GuardiaLou_Guardia Customer IT Monkey ✭

We have noticed that the Service Manager Email Connector is not processing incoming emails and creating tickets for emails that contain an attachment of type .eml. Has anyone else come across this issue?


Thanks

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Answers

  • Lou_GuardiaLou_Guardia Customer IT Monkey ✭
    Michael,
    Thanks for your response, I will follow these steps and see if I can find anything.
  • Lou_GuardiaLou_Guardia Customer IT Monkey ✭
    Michael,
    So it seems like we have an older version of the exchange connector, did you have any issues when you upgraded to 3.1? 

    Thanks
  • Michael_AidinovichMichael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭
    No issues that I'm aware of.  
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