Email Connector is not picking up emails that have saved email attachments of type .eml

Lou_Guardia

We have noticed that the Service Manager Email Connector is not processing incoming emails and creating tickets for emails that contain an attachment of type .eml. Has anyone else come across this issue?

Thanks

Michael_Aidinovich

Hi Lou,

I'm running SCSM 2016 and Exch Conn 3.1, and unable to recreate the issue.  Have check the OpsMgr logs in the Event Viewer on the Workflow server. There is usually some indication that something went wrong.

You can also turn on more verbose logging for the Exchange connector, create the following registry keys:

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

Create Key:  System Center Service Manager Exchange Connector

Crate String: EnableEWSTracing

Type: String Value

Data: 1

Create String: LoggingLevel

Type: String

Data: 7

You can also manually create the EWS URL if autodiscover does not work.

Create String: ExchangeURL

Type: String

Data: ExchangeEWSURL

 
Hope that helps,
Mike

Michael_Aidinovich

Hi Lou,

I'm running SCSM 2016 and Exch Conn 3.1, and unable to recreate the issue.  Have check the OpsMgr logs in the Event Viewer on the Workflow server. There is usually some indication that something went wrong.

You can also turn on more verbose logging for the Exchange connector, create the following registry keys:

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

Create Key:  System Center Service Manager Exchange Connector

Crate String: EnableEWSTracing

Type: String Value

Data: 1

Create String: LoggingLevel

Type: String

Data: 7

You can also manually create the EWS URL if autodiscover does not work.

Create String: ExchangeURL

Type: String

Data: ExchangeEWSURL

 
Hope that helps,
Mike

Lou_Guardia

Michael,
Thanks for your response, I will follow these steps and see if I can find anything.

Lou_Guardia

Michael,
So it seems like we have an older version of the exchange connector, did you have any issues when you upgraded to 3.1? 

Thanks

Michael_Aidinovich

No issues that I'm aware of.