Console Knowledge Articles in Portal

Alex_Marsh Premier Partner Advanced IT Monkey ✭✭✭

November 2017 in Self-Service Portal - Community

Is this possible? I've noticed that the KB is present in the knowledgearticle sql table but I can't view it in the portal, or are KB's only accessible in the portal that have been created in the portal?

Answers

john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

November 2017

@Alex_Marsh in theory at least, if you were to set the UseHtmlKb setting to false under Admin Settings > Setting Items, the portal should then display the KB articles from SCSM. You cannot mix both in the portal however.

I previously provided a PowerShell script which allows you to import KB articles from the SCSM into the Portal.

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