Home Self-Service Portal - Community

Console Knowledge Articles in Portal

Alex_MarshAlex_Marsh Premier Partner Advanced IT Monkey ✭✭✭
Is this possible? I've noticed that the KB is present in the knowledgearticle sql table but I can't view it in the portal, or are KB's only accessible in the portal that have been created in the portal?


  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    @Alex_Marsh  in theory at least, if you were to set the UseHtmlKb setting to false under Admin Settings > Setting Items, the portal should then display the KB articles from SCSM. You cannot mix both in the portal however.

    I previously provided a PowerShell script which allows you to import KB articles from the SCSM into the Portal.
Sign In or Register to comment.