Error During Import

James_Williams1

James_Williams1 Customer IT Monkey ✭

December 2017 in Asset Import

I'm attempting to do my first set of initial imports. When I create the connector and run the synchronize Now task, I get the following error: 2017/12/01 13:02:57.505 - Error - The user <Domain>\<username> does not have sufficient permission to perform the operation.

The account is my Workflow account and pretty much has full rights to the computer and system. All my other connectors (AD, ConfigMan, OpsMan) run successfully. Has anyone seen this before?

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Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2017

What are you importing from?

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James_Williams1 Customer IT Monkey ✭

December 2017

from a network share. and importing a CSV file. I added the user to the administrator role seems to have corrected the issue.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2017

Cool, sounds like your Workflow account did not have rights to the network path/file

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James_Williams1 Customer IT Monkey ✭

December 2017

No it had rights. Verified that. Not sure what it didn't have rights to within SCSM. But it is what it is.

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damon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭

February 2018

@James_Williams1
It has been a while, but are you having any more issues importing data?

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James_Williams1 Customer IT Monkey ✭

February 2018

No, i figured it out.

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damon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭

February 2018

Good to hear. Have a great day!

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Ben_Tey Partner Adept IT Monkey ✭✭

March 2020

Facing the same issue, added the workflow account into SCSM administrator and import successfully :)

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