I have a published request offering and is attached to the service offering, but it is showing in th

James_Palmer

James_Palmer Customer IT Monkey ✭

December 2017 in Self-Service Portal - Community

Hi,

I have a published SR request offering and is attached to the service offering, but, it is showing in the analyst portal but not sowing in the end-user portal.

Can someone put me in the right direction please?

Thanks

james

0

Best Answer

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

December 2017 Answer ✓

It sounds as though the End User(s) in question don't have access to that Catalog Group of Service/Request Offerings.

https://community.cireson.com/discussion/comment/7263#Comment_7263

5

Answers

john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017

The request offering will only show for end users if it is in a service offering which is a member of Catalog group to which the end users have access. Have you created a Catalog group (under Library > Groups in the SCSM Console) which includes this Service Offering? Have you given the end user role access to this catalog group (you may have to create a new custom End User role to do this)?

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

December 2017 Answer ✓

It sounds as though the End User(s) in question don't have access to that Catalog Group of Service/Request Offerings.

https://community.cireson.com/discussion/comment/7263#Comment_7263

5
James_Palmer Customer IT Monkey ✭

December 2017

Ah - thanks for this, just found that the SR offering was not in the group - many thnaks

0

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