Home Self-Service Portal - Community
image IT Monkey:   


Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

I have a published request offering and is attached to the service offering, but it is showing in th

Hi,

I have a published SR request offering and is attached to the service offering, but, it is showing in the analyst portal but not sowing in the end-user portal.

Can someone put me in the right direction please?

Thanks

james


Best Answer

Answers

  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    The request offering will only show for end users if it is in a service offering which is a member of Catalog group to which the end users have access. Have you created a Catalog group (under Library > Groups in the SCSM Console) which includes this Service Offering? Have you given the end user role access to this catalog group (you may have to create a new custom End User role to do this)?
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    Ah - thanks for this, just found that the SR offering was not in the group - many thnaks
Sign In or Register to comment.