notify analyst settings - service request
In the settings I have; work item comment log template enabled and that workflow is enabled.
When an Analysts updates an SR ticket both the analyst and the end user get an "update" email, Surely there is a way to stop the Analyst assigned getting an update as he's just written it? Something like when an end-user updates the ticket only the analyst gets an update, not the end-user.
Anybody got an idea?
It sounds like maybe you have an additional subscription configured. Can you check Administration/Notifications/Subscriptions?
Just checked and there's nothing in there for an analyst.
There is a sub for notifying an end user when an SR is created and a sub when a ticket is set to resolved.
I have disabled workflow.
When I then updated the SR as an analyst, NO updated email was sent to either the analyst or the end-user.
Does this help?
I have downloaded the free Notif analyst app, but didn't receive a licence with this, should the licence be contained or is this within the licencemanagement.client.dll? should the freed download be licensed?
I believe the free license is applied "automatically", i.e. if no license is found, it just defaults to the free license, and you would only see the options available for the free edition.
okay, cool so in that case Justin, what next - any other ideas?
Now have the full licence and access to the notify analysts settings see screenshots.
BUT the problem is still happening??
Ok, so I
Its possible whilst we were trialling but it would have been removed?
How do we check?
If you have any of those, you might start by renaming them.
ok, i've renamed these, restarted the server and gone through a workflow .... but no change!
Any other ideas?