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SCSM Integration: Status ID and Template ID's in a drop down list.

Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
It is difficult for users to understand the Status ID value for IR's and SR's. These are not clearly labeled.
It would be better to have a drop down list that is populated from the SCSM instance itself to make it easier to find the ID's of both the status that is to be placed on the WI but also for the templates that users can choose from.
3 votes

Submitted · Last Updated


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