Assign Group By Analyst error!!!

Alistair_PleasantAlistair_Pleasant Customer IT Monkey ✭
Hi hoping the community can help.

When an analyst uses the "Assign Analyst By Group" task for Incidents and switches to "Assign Group By Analyst" within the SCSM 2016 console an error message appears as soon as a letter is typed within the Analyst search box.

Please see below for the error:

Date: 13/03/2018 4:00:37 PM
Application: System Center Service Manager
Application Version: 7.5.7487.0
Severity: Error
Message: Cireson GroupAssign

System.MissingMethodException: Method not found: 'System.Collections.Generic.List`1<System.String> Cireson.AD.Functions.ADFunctions.GetUserADGroupDNs(System.String)'.
   at Cireson.ServiceManager.AssignAnalystByGroup.WPF.GroupAssign.LoadTiersNew(ADUser aduser)
   at Cireson.ServiceManager.AssignAnalystByGroup.WPF.GroupAssign.LoadTiers(String prefix, ADUser aduser)


Any help would be greatly received.

Thanks,

Alistair

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Alistair_Pleasant
    in Administration/Settings/GroupAssign Settings, is your AD container and default group valid?
  • Alistair_PleasantAlistair_Pleasant Customer IT Monkey ✭
    @Alistair_Pleasant
    in Administration/Settings/GroupAssign Settings, is your AD container and default group valid?
    Yes both AD container and default group are valid!
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Alistair_Pleasant
    I haven't seen this before.  Can you try downloading a fresh copy of Group Assign?  Make sure you unblock the zip before extracting and importing the MPB.  You might also want to grab a screenshot of your GroupAssign settings before reinstalling.
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