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Portal Send Email task: include recipients and subject in action log

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2018 in Service Manager Portal Feature Requests

Currently, when an analyst uses the Send Email task from a ticket, the email they send gets sent directly through SMTP, but the body and the sender are logged in the action log.

However, it is not possible for peers or a supervisor to see who the email was sent to or what the subject was. It would be helpful if this information could be logged in with the comment or through some other means.

9

9

9 votes

Submitted · Last Updated March 2018

Comments

Gabriel_Lences Customer Advanced IT Monkey ✭✭✭

March 2021

This is now included in 10.4.2 latest :)

1
Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021

It will also be in the next baseline

0

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