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Strange state: session timeout directely when connecting to self-service portal

Hi, suddenly got into a state when we get a popup asking to renew the session, making it impossible to go to the admin settings to check which timeout has been set to 0 (?) - the adminsettings is show in the user menu). Anybody else seen this? Looking in the DB I can't find any parameter set that low, cleaning out cookies does not change this. Any idea how to sort this?


  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    SELECT * FROM [ServiceManagement].[dbo].[SettingsItem]
    Where [Key] = 'UserTokenExpirationMinutes'

  • Ryan_LaneRyan_Lane Customer Advanced IT Monkey ✭✭✭
    edited November 2018
    If you find that the 'UserTokenExpirationMinutes' value isn't set correctly via the query from @Brian_Wiest and you are unable to update via the portal then you should be able to update it via the following SQL Update statement:
    DECLARE @NewValue NVARCHAR(MAX) = '20';
    UPDATE [ServiceManagement].[dbo].[SettingsItem] SET [Value] = @NewValue WHERE [Key] = 'UserTokenExpirationMinutes'

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