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Strange state: session timeout directely when connecting to self-service portal

Hi, suddenly got into a state when we get a popup asking to renew the session, making it impossible to go to the admin settings to check which timeout has been set to 0 (?) - the adminsettings is show in the user menu). Anybody else seen this? Looking in the DB I can't find any parameter set that low, cleaning out cookies does not change this. Any idea how to sort this?


  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    SELECT * FROM [ServiceManagement].[dbo].[SettingsItem]
    Where [Key] = 'UserTokenExpirationMinutes'

  • Ryan_LaneRyan_Lane Cireson Support Advanced IT Monkey ✭✭✭
    edited November 2018
    If you find that the 'UserTokenExpirationMinutes' value isn't set correctly via the query from @Brian_Wiest and you are unable to update via the portal then you should be able to update it via the following SQL Update statement:
    <div>DECLARE @NewValue NVARCHAR(MAX) = '20';</div><div><br></div><div>UPDATE [ServiceManagement].[dbo].[SettingsItem]
    </div><div>SET [Value] = @NewValue</div><div>
    WHERE [Key] = 'UserTokenExpirationMinutes'</div>

  • Steffen_DobritzSteffen_Dobritz Member IT Monkey ✭
    edited May 2020

    Hi there,

    I ran into same issue by setup the SessionTimerCountdown to 6000. After

    UPDATE [dbo].[SettingsItem]


       [Value] = 600


       [Key] = 'SessionTimerCountdown';

    I got normal access to the portal. Why I can't set SessionTimerCountdown to 6000?

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    There might be a limit to IIS on session timers. Why are you trying for a 4 day session timer? Recommend to cut back to a limit of a 24 hour day or even a max of an employee work shift.

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