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Is it possible to filter out config items where Asset Status = Retired?

David_HicksDavid_Hicks Customer IT Monkey ✭
It's possible to filter by config item class, but we have the problem of hundreds of retired CI's available for selection when creating a work item.  Is there a hack to keep these out of the mix?


  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    You can create a seperate view where the criteria is to show all items but exclude Status = Retired. If you are using this in the portal, you can create the view above and then promote it to the portal. 
  • David_HicksDavid_Hicks Customer IT Monkey ✭
    Thank you.  The issue however is their appearance as selections within work items.  Say a user creates a Change Request - nothing stops them from picking a configuration item that's been marked as retired.
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Oh, I understand what you are after. While there's nothing to really filter that out currently. It might be a good idea to post this suggestion on the Feature Requests page. Ensure you have some screenshots to help with the issue you are seeing. 

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