Is it possible to filter out config items where Asset Status = Retired?

David_Hicks

David_Hicks Customer IT Monkey ✭

December 2018 in General Discussion

It's possible to filter by config item class, but we have the problem of hundreds of retired CI's available for selection when creating a work item. Is there a hack to keep these out of the mix?

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Comments

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

You can create a seperate view where the criteria is to show all items but exclude Status = Retired. If you are using this in the portal, you can create the view above and then promote it to the portal.

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David_Hicks Customer IT Monkey ✭

January 2019

Thank you. The issue however is their appearance as selections within work items. Say a user creates a Change Request - nothing stops them from picking a configuration item that's been marked as retired.

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

Oh, I understand what you are after. While there's nothing to really filter that out currently. It might be a good idea to post this suggestion on the Feature Requests page. Ensure you have some screenshots to help with the issue you are seeing.

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