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Limit the Assign To, to only the members of the Support group selected

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

June 2016 in Service Manager Portal Feature Requests

Managment wants to have the Assign to group be the default option when working in the portal. In that the Assign To will only list the personal in the current support group selected. So an option to have that as the default behaivor rather then the assign to group on the task panel is being requested.

29

29

29 votes

Submitted · Last Updated June 2016

Comments

Marlene_Sherod Customer IT Monkey ✭

November 2017

Great request, would also like to ensure that if a request or incident gets reassigned to another group and it has been assigned to someone, It should clear that name if the group is changed.

0
Geoff_Ross Cireson Consultant O.G.

November 2017

@Brian_Wiest I know you have seen this but just in case anyone else stumbles across this thread, a potential solution can be found here.

https://community.cireson.com/discussion/885/replace-assigned-to-support-group-fields-with-cireson-assign-to-analyst-by-group-fields-in-portal

0
Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

January 2020

+1

0

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