I have a requirement to create two runbooks in SCORCH (System Center Orchestrator) as follows.
- Whenever a new incident is created or any existing incident modified (based on the event) in SCSM, I have to fetch the information (Example: Title, Description, Impact, urgency, Priority, Affected User etc) from the incident and send this to the ServiceNow (I am working on an assignment to integrate SCSM ITIL with ServiceNow).
- At ServiceNow, this incident information will be replicated and worked upon by some technical experts and if they update anything on this incident, this should get replicated in ITSSP. So, I have to receive the updates from the ServiceNow and update the required fields in ITSSP/SCSM.
If i create these two runbooks, I will get the API link as follows. So, i can share this API link to the ServiceNow team as the endpoint URL.
Please throw some light on how to proceed to create the two runbooks. This would be of a great help.