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Global Search - Work Item ID results regardless of selected classes

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2022 in Service Manager Portal Feature Requests

Before Global Search if you inputted a Work item ID it would always find the WI. Now with Global search you have to make sure the class is selected. Makes for extra steps to make sure the classes are in the list and to toggle on.

Would like an option that if enabled regardless of class if a ID is inputted it will return the work item.

or to meet the needs have a second option box that entered IDs will just go directly to that work item

Currently it is not directly easy to jump to a specific work item when you have the ID.

4

4

4 votes

Active · Last Updated December 2022

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