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Send Email not updating the activity log

Luke_Starcher

Luke_Starcher Member IT Monkey ✭

August 2017 in Advanced Send Email

We just recently updated to 2016 SCSM, and we are having an issue where the Send Mail within the ticket is not adding the email to the History/log unless you select a template. We only have one template and its a default template type of thing.... we have never had to select one in the past, just curious if anyone has seen this. Thanks!

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Michael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭

August 2017 Answer ✓

Hi Luke,

I'm unable to recreate that issue with my SCSM 2016 and Advanced Send EMail 2.2.2016.1. What version are you using? Also, to clear any issues, you could just remove the Advanced Send Email MP all together, reimport and reconfig.

Mike

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Michael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭

August 2017 Answer ✓

Hi Luke,

I'm unable to recreate that issue with my SCSM 2016 and Advanced Send EMail 2.2.2016.1. What version are you using? Also, to clear any issues, you could just remove the Advanced Send Email MP all together, reimport and reconfig.

Mike

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Luke_Starcher Member IT Monkey ✭

August 2017

This is what i ended up doing and seems to be working correctly now. Thanks Michael.

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