Email Connector is not picking up emails that have saved email attachments of type .eml

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  Michael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭

  September 2017 Answer ✓

  Hi Lou,
  
  I'm running SCSM 2016 and Exch Conn 3.1, and unable to recreate the issue.  Have check the OpsMgr logs in the Event Viewer on the Workflow server. There is usually some indication that something went wrong.

  
  

  You can also turn on more verbose logging for the Exchange connector, create the following registry keys:

  
  

  
  

  Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

  Create Key:  System Center Service Manager Exchange Connector

  Crate String: EnableEWSTracing

  Type: String Value

  Data: 1

  
  

  
  

  Create String: LoggingLevel

  Type: String

  Data: 7

  
  

  
  

  You can also manually create the EWS URL if autodiscover does not work.

  Create String: ExchangeURL

  Type: String

  Data: ExchangeEWSURL

   
  Hope that helps,
  Mike

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  Lou_Guardia Customer IT Monkey ✭

  September 2017

  Michael,
  Thanks for your response, I will follow these steps and see if I can find anything.

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  Lou_Guardia Customer IT Monkey ✭

  September 2017

  Michael,
  So it seems like we have an older version of the exchange connector, did you have any issues when you upgraded to 3.1? 
  
  Thanks

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  Michael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭

  September 2017

  No issues that I'm aware of.  

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