User sees more that he should
I would like to ask you for a help...
I was asked to create a separated HelpDesk for a particular set of users. So I "mirrored" the existing setup (meaning, new queue, new Service/Request offerings, new Group, new User Role...) in SCSM to prepare the Cireson.
What is fine - they see in Cireson, what they should, no problem there. However they see even the "normal" Helpdesk which should be invisible for them.
Can you help me out, what did I miss? Is there an additional setup in permissions in Cireson?
Thanks a lot!