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Ability to save draft of IR/SR/CR before submitting

Mike_Storms

Mike_Storms Customer Adept IT Monkey ✭✭

July 2016 in Service Manager Portal Feature Requests

Have the ability to save a IR/SR/CR in draft mode before submitting. MyDrafts

16

16

16 votes

Submitted · Last Updated July 2016

Comments

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sahardid_abdillahi Customer IT Monkey ✭

September 2017

This would be a great feature for the huge forms we have.

0
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Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

September 2017

The issue is if you're working on a ticket you wouldn't be able to give a Ticket #, as when you get SCSM to make a new ticket it gets a number. Also applying a template would have to be redone from scratch to extract data and apply it on forms.... basically the current system of SCSM cannot do this as a template can only be applied to a created type projection which creates the ticket, so it would be a very large amount of work to basically make this happen as you have to program everything.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

September 2017

I upvoted this a long time ago, but fully recognize that this would be a significant development effort that might not be worth the trouble.

What you can do in the meantime is create a status of "Draft" and save your tickets with that status. You would just remove tickets with a status of "Draft" from your views and reports.

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