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Resize Description

Mike_Kotschy

Mike_Kotschy Member IT Monkey ✭

September 2017 in Self-Service Portal - Community

Hello,

I tried to find a solution among the KB's and in the code for the portal but with no success. Is there a way to resize the Description window of the self service portal?

Ex. If I make a request I get to fill in Title and Description of the ticket. But that description window is only 1 row and I want to resize it.

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james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

September 2017 Answer ✓
I am assuming you are referring to a text prompt? If so, this KB has the info you are looking for:
https://support.cireson.com/KnowledgeBase/View/87#/

But basically: When you are creating/editing a request offering you can configure the min/max length of a text prompt. The max length will control the height of the textbox when it is rendered on the form as follows:
1-199 => 1 row
200-499 => 3 rows
500-999 => 5 rows
1000+ => 7 rows
5

Answers

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james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

September 2017 Answer ✓
I am assuming you are referring to a text prompt? If so, this KB has the info you are looking for:
https://support.cireson.com/KnowledgeBase/View/87#/

But basically: When you are creating/editing a request offering you can configure the min/max length of a text prompt. The max length will control the height of the textbox when it is rendered on the form as follows:
1-199 => 1 row
200-499 => 3 rows
500-999 => 5 rows
1000+ => 7 rows
5
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Mike_Kotschy Member IT Monkey ✭

September 2017

Ahh. I forgot about checking that setting. Thank you very much good sir!

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james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

September 2017

Glad I could help!

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