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Introduce "Support Group" selection for My Active Work Items

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Console App Feature Requests

Currently MAWI in the console lets you jump to see another analysts Work Items via the right click menu, but it'd be great if there was an additional selection of "Support Group" that allowed you to jump into another Support Tier's assigned Work Items. This would be useful if on days members of select tiers are short staffed and need to backfill OR managers want to view the types of Work Items being assigned to different teams.

16

16

16 votes

Submitted · Last Updated May 2016

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2016

In addition to this, it would make the "Export to CSV" even more wildly useful.

0
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Gordon Member Adept IT Monkey ✭✭

February 2017

This one would be fabulously useful, please please build it!

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Peter_Nordqvist Customer Advanced IT Monkey ✭✭✭

February 2017

+1

0
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Clay_Adcox Customer IT Monkey ✭

July 2019

Still waiting on this one!

0

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