Need to resolve 404 - File or directory not found error
I am having an error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
while utilizing the link on Cireson "Send Email" template sent to End User from portal.
I do not have any issue with the same template when executing the link to access Incident Request on portal within Test template tool.
I have configured "Send Email" template to give user access to Incident Request directly from the links from e-mail
I have followed the Cireson instructions from this article:https://support.cireson.com/KnowledgeBase/View/48#/
Also, the "Setting Items" on portal's Admin Settings are setup correctly for Template prefix, SMTP Server Name, SMTP Port number.
I have tested other e-mail notifications stored in the same management pack, but created with subscriptions.
They all working either from Template Tool link or from e-mail sent to End User via SCSM subscriptions.
What could be the reason Cireson Send Email from portal template is not working?