Is there a way to integrate SCSM KB into Cireson Portal?

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  Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

  October 2017 edited October 2017 Answer ✓

  They have been and currently are two entirely separate functions.
  

  1. From a permissions perspective (core SCSM permissions vs. cireson AD group)
  2. From a functionality perspective (there are things you can do in one that you can't do in the other)
  3. From a formatting perspective (rtf vs. html)
  4. From an experience (download the RTF or view the HTML)

  
  Which means for better or worse, you must commit to a single approach. This of course unless Cireson wanted to tackle a SCSM KB management pack of sorts to truly synchronize and streamline this effort across console and portal.

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  Geoff_Ross Cireson Consultant O.G.

  October 2017 Answer ✓

  Hi @Robert_Osterberg
  
  @Adam_Dzyackyis right that you need to use one of the other, but if you want to just use SCSM KB inside the Cireson Portal, this is possible. There is a setting in the Admins Settings, Setting Items called 'UseHtmlKb'
  
  

  

  
  Set this to false, and your SCSM KBs will show.
  
  However.....
  
  I will strongly recommend that you take the time to convert your SCSM KB to Cireson HTML KB and you will get a far better use experience for the reasons mentioned above.
  
  This post can help with that
  
  https://community.cireson.com/discussion/49/word-to-html-convertor
  
  Geoff

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  Robert_Osterberg Customer Adept IT Monkey ✭✭

  October 2017

  Thanks again for quik replys. Why i am asking is that we have alot of KB in scsm and want to streamline the KB mainly for the analyst when they are working in the analyst portal. I want to minimize the effort for the analyst to get the KB information when helping the enduser. I will test this solution and see how it works for sure.

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