How to sned ticket creation emails to users who self-assign, when none of their peers want it?

Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
Per the question, I have "skip assignment and in-progress notifications where analyst assigned to self" checked in Notify Analyst.  But I have a contingent of users who do want to see those emails anyway.  Is there a way to keep everyone happy?

The functionality of the tool is what it is, but has anyone else solved this for users who want a "reciept" for their ticket that they can forward on or generate appointments from, without flooding their peers with unwanted email?

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Answers

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I would hate to have to shut off the workflow in Notify Analyst and write my own (just spent time going in the opposite direction), but this would work.  If users self-populated this via the user settings, that would be a decent setup. 
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