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@Mentions - Add Work Item Class as "Supported Properties"

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2017 in Service Manager Portal Feature Requests

Goal is that since the portal relies on class to open the url of a specific work item and the Notification template is generic across all work item types. Want the ability to string a url so the recipient can click a link in the email to go directly to the commented work item.
For example
https://portal.com/{{Class:WorkItem}}/Edit/{{Id:WorkItem}}

5

5

5 votes

Submitted · Last Updated November 2017

Comments

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seth_coussens Member Ninja IT Monkey ✭✭✭✭

November 2017

So you are looking for the workitem class property and workitem ID property?

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2017

Yes. Since the notification fires for both SR and IR but the portal needs specific url strings to match the class need to be able to have it be one of the options.

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seth_coussens Member Ninja IT Monkey ✭✭✭✭

November 2017

What if we just provide you a property that inserts the URL to the ticket?

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2017

That would work as well.

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Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

November 2017

This sounds familiar to Custom single work item edit url for all types.
Though it would be nice for Cireson to make it part of the Cireson Portal instead of a add-on.

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