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Is there a way to open the Send Email feature in a new window instead of a pop up?

having the send email feature be just a pop up makes it hard to enter notes- for instance. If I need to copy and paste information from a KB article, I can't do it unless I copy it before clicking Send Email.

It would be great if we could make it a new window and not a pop up that we can't move.

Answers

  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    There is no way to accomplish this out of the box but you could accomplish by creating your own custom task.

    Here are some knowledge articles on creating custom tasks:

    https://support.cireson.com/KnowledgeBase/View/52#/
    https://support.cireson.com/KnowledgeBase/View/1195#/

    I hope this helps.
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭

    Hi,

    because I had a similiar problem and if you are willing to change the original cireson application files you can do a quick hack to accomplish your needs:

    1) modify the Controller.js file in the \inetpub\CiresonPortal\Scripts\forms\tasks\sendEmail Directory (add one line) (make the popup window a "non modal window" - now you have access (copy / paste) to the parent window

     title: localization.SendEmail,

    width: 650,

    height: 740,

    modal: false,

    actions: [],

    activate: function () {

    2) copy this to your custom.js file (this will delete the css rule to fix the popup window :)

    (please note - this will affect other popup Windows, too and I have not tested this with other Browsers than IE / Edge !)

    < Code starts here >

    app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
      formObj.boundReady(function() {
      RK_MoveableWindows(); 
        });
        return;
    });

    app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
      formObj.boundReady(function() {
      RK_MoveableWindows(); 
        });
        return;

    });

    app.custom.formTasks.add('ChangeRequest', null, function (formObj, viewModel) {
      formObj.boundReady(function() {
      RK_MoveableWindows(); 
        });
        return;

    });

    function RK_MoveableWindows()
    {
     // IE
     var sheet = document.styleSheets[0]  //  cireson.main.min.css
     if (sheet.rules) {
      for (var i=0; i<sheet.rules.length; i++) {  
       
       if('cssText' in sheet.rules[i])
       {
        var str = sheet.rules[i].cssText; 
        if (str != "")
        {
         if (str.indexOf(":not(.acivity-popup-window).k-window.k-widget") !== -1)
         {
          console.log(sheet.rules[i]);
          console.log(i);
          try
          {
           sheet.rules[i].style.cssText="";
          }
          catch (e){}
         }
        }
       }
      }   
     }
     
     // Edge
     if (sheet.cssRules) {
      for (var i=0; i<sheet.cssRules.length; i++) {  
       
       if('cssText' in sheet.cssRules[i])
       {
        //console.log(i);
        try {

         var str = sheet.cssRules[i].cssText;      
         if (str.indexOf(":not(.acivity-popup-window).k-window.k-widget") !== -1)
         {
          console.log(sheet.cssRules[i]);
          console.log(i);      
          if ('0' in sheet.cssRules[i].cssRules)
          {
           sheet.cssRules[i].cssRules[0].style.cssText="";
          }
          else
          {
           sheet.cssRules[i].style.cssText="";
          }
         }
        }
        catch (e){}
       }   
      }   
     }
    }


    regards


    Roland

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