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User Inputs double after portal upgrade

Adrian_Mataisz

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

June 2016 in Analyst Portal

We upgraded our portal to V5 over the weekend and didn't caught this issue until now. Can someone from Cireson contact me.

Some User Inputs show twice after the upgrade. See screenshot. Thank you

PortalUpgradeV5-Issue..JPG 21.8K

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carrie_medine Member Advanced IT Monkey ✭✭✭

June 2016 Answer ✓

Hello Adrian,
Please ensure you have applied the latest hotfix package for v5, which is v5.0.7 available here: https://support.cireson.com/software/#/portal-hotfix

This issue will be resolved after applying the hotfix as you can see from the release notes of V5.0.5, all fixes are cumulative so the latest package will include this fix.

Thank you,
Carrie

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carrie_medine Member Advanced IT Monkey ✭✭✭

June 2016 Answer ✓

Hello Adrian,
Please ensure you have applied the latest hotfix package for v5, which is v5.0.7 available here: https://support.cireson.com/software/#/portal-hotfix

This issue will be resolved after applying the hotfix as you can see from the release notes of V5.0.5, all fixes are cumulative so the latest package will include this fix.

Thank you,
Carrie

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Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

June 2016

Thank you Carrie for your quick replay on this. We'll apply the hotfix tonight.

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This discussion has been closed.

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