Double notifications for Review Activities

Eivind_OsbakEivind_Osbak Customer Adept IT Monkey ✭✭

Hi.

From time to time, users recieve duplicate notifications when added as reviewers on review activity.
Most only get the one, but some get duplicates.

The log from Notify Analyst app only shows one beeing sent. They are only added once as reviewers.

Any thoughts?

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Answers

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    edited November 2016
    What are your settings around:
    • "Send when activity moves to In-Progress"
    • "Send when Reviewer is Added"

    If these are both enabled, I have to imagine this leads to the reasoning (for Cireson) for introducing the "delay field" that is available here as well.
  • Eivind_OsbakEivind_Osbak Customer Adept IT Monkey ✭✭

    These are my current settings:

  • Tyson_ArztTyson_Arzt Customer IT Monkey ✭
    Not to revive an old thread, but was this ever resolved? We are starting to see this occur in our environment as well. 
  • Martin_StrbavyMartin_Strbavy Member IT Monkey ✭
    We have exactly same problem... How did you solve that? what was the issue? Some users are getting 2/4 or 8 emails
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