When using queues on workitems, delay of 1 minute before able to edit workitem
When using queues on workitems in SCSM, this causes a delay in user/analysts being able to edit the workitem in the portal. It is being displayed in the my requests but not in active work (which corresponds with the workflow intevals). Afther approximately 1 minute it shows up in the active work list and only then are analysts able to edit the item. This is quite frustrating when duplicating or creating an item/issue which they are working on.
We managed to speed up the workflow from the SCSM side of things using a registry key on the MS server and now we would like to set the workflow of the cireson portal to a lower value (to test things). Unfortunately the interval in de cachebuilder windows service config file limits the value to be set in minutes.
Is someone able to tell me/us how to set this to a lower value than 1 minute?