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Lock tickets to a single user at a time

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2017 in Service Manager Portal Feature Requests

This is a feature many ITSM products have, and for good reason. I thought it had come up here, previously, but I was unable to find it by searching.

This would prevent concurrency / data conflict issues and would also provide a visual queue when someone is already working on a ticket.

13

13

13 votes

Submitted · Last Updated August 2017

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Marlene_Sherod Customer IT Monkey ✭

December 2017

We also have this issue. No response?

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

December 2017

None. This needs significantly more votes before anything will be done about it by Cireson, if history is a guide.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

June 2018

I would still love to see this become a built-in feature some day, but for anyone who stumbles across this in their searches, you will be interested in this: https://community.cireson.com/discussion/3451/locking-the-work-item.

I am using a gently modified version of it, and it works very well.

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