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Service catalog -> service request

James_Palmer

James_Palmer Customer IT Monkey ✭

December 2017 in Self-Service Portal - Community

Hi,

I'm trying to setup a service request that will be published to the Cireson portal, is everything done in service manager and the portal picks it up, or does some stuff need to be done in the Cireson portal?

Thanks

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

December 2017 Answer ✓

Hi, once it has been created the CacheBuilder Service will need to be restarted to pick it up straight away, otherwise you can wait 24hr for the next CacheBuilder cycle to run to pick up any SO/RO changes

5

Answers

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

December 2017 Answer ✓

Hi, once it has been created the CacheBuilder Service will need to be restarted to pick it up straight away, otherwise you can wait 24hr for the next CacheBuilder cycle to run to pick up any SO/RO changes

5

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