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Missing functionality?

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

December 2017 edited December 2017 in Notify Analyst

Just using 8.0.1.2012 and it seems like the functionality for activities, problem etc. has gone. Is it a case that this is available in the 2016 version? Our upgrade is in progress but thought it would be quicker to ask.

Image: https://us.v-cdn.net/6026663/uploads/editor/oa/qsitfmnjn8ip.png

It would be a shame to lose functionality if that is the case. It seemed so simple in earlier tests.

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john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017 Answer ✓

Hi @S_Terry

If you just updated the app, have you gone to the Cireson Console App Licensing settings and verified that the license is still valid? Try clicking Renew All licenses on that page. It looks like the app is not finding a valid license.

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john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017 Answer ✓

Hi @S_Terry

If you just updated the app, have you gone to the Cireson Console App Licensing settings and verified that the license is still valid? Try clicking Renew All licenses on that page. It looks like the app is not finding a valid license.

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Sean_Terry Customer Advanced IT Monkey ✭✭✭

December 2017

Thank you

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Silas_Sulser Customer Advanced IT Monkey ✭✭✭

December 2017

@john_doyle thanks John, I just fell in this trap

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