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Multiple Mappings - ability to map questions as well as answers, or bulk mappings.

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

September 2016 edited September 2016 in Service Manager Portal Feature Requests

We have tested the idea of merging our incident forms. The only issue we have is with large descriptions which we use in the email notifications. This is an example (but there are further questions not shown)

The issue is that I have manually typed the question in so that appears no matter what. It doesn't look very nice when they remain unanswered.

It would be great if we had the option to map the question as well, then the answer alongside it.

It would be perfect if there was a way of gathering all the answers together in bulk (similar to user inputs for SRs) and being able to map it directly to an SR description (and activities as there may be a requirement).

Image: https://us.v-cdn.net/6026663/uploads/editor/pe/zhpn86va7wl7.png

User Inputs.PNG 22.7K

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19 votes

Submitted · Last Updated September 2016

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Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭

December 2017

We could definitely use functionality as as well, you've got my vote!

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Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

December 2017

You can add the User Input control to the Incident.js form, but the Description field still looks a bit messy.

Up-voted.

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