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Add Resolution Category and Desciption under Resolution Tab

Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
How I can  Add Resolution Category and Desciption under Resolution Tab similar to   SRs under Results. See screenshot.

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Answers

  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    Thank You Carrie. I'll implement this.  You are the best!
  • Josh_GilliamJosh_Gilliam Customer IT Monkey ✭
    This was great info!  Thank you.  I just implemented this within seconds!
  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    carrie_medine to keep it consistent I want to add date and Analyst Name under SR Results tab. What code I have to add there?
  • carrie_medinecarrie_medine Member Advanced IT Monkey ✭✭✭
    Not sure I understand there as SRs do not get Resolved ?
  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    I know. SR don't get resolved but we want to add the User who Completed the SR and date.
  • carrie_medinecarrie_medine Member Advanced IT Monkey ✭✭✭
    You can add the Completed Date by adding this to your form definition: 

    { DataType: "DateTime", PropertyDisplayName: "CompletedDate", PropertyName: "CompletedDate", Disabled: true },

    However the projection used by Cireson does not include the CompletedByUser relationship, therefore you would need to implement a custom type projection and target it using Group Forms.   More information on how to do that can be found here:  https://support.cireson.com/KnowledgeBase/View/1174#/

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