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Is there a way we can limit what support groups Analyst can see from the Cireson console

Lou_Guardia

Lou_Guardia Customer IT Monkey ✭

January 2018 in Analyst Portal

Is there a way we can limit what support groups Analyst can see from the Cireson console

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018

Define this more.
Are you asking about the work items or the enumeration list when changing the support group.

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Lou_Guardia Customer IT Monkey ✭

January 2018

Sure, so we have complaints of Helpdesk folks assigning tickets to groups that should not be used. So I would like to remove their ability to assign to specific groups.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018

With 198 support groups I have the same complaint. Since that is presented by an enumeration list you cannot filter the list based on who is logged in. Any analyst has rights to update the tier value. I push this thru policy and training. Also I have a large number of nested groups so the rule is assign to the root groups when required, in that the nested groups are for the support vertical assignments.

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