Use Chat Bots to create Incident/ServiceRequest using Cierson Portal API
We have been using Cireson Portal for SCSM and I know that Cierson provides an API to interact/integrate with 3rd party tools. When I'm referencing the API guide provided by Cierson it give me an examples on updating / retrieving workitems using API calls. Can someone confirm that do we have an API method (ADD) for creating new request using Cierson Portal API.
Also here is the briefing on my requirement:
Step 1: User pings (Bot SCSM Mailbox)
Step 2: After verifying the user scope, Bot displays the available Service Offering specific to that user (example below:)
1. Reset Password
2. Create Generic Incident
3. Create Generic ServiceRequest
Step 4: User replies the Bot with the option that he needs (E.g. 2)
Step 5: Then the Bot will ask for the other details like Title,Desc,Priority,etc., and creates an incident in SCSM.
Since, there is no direct webservice interface available for SCSM, my only hope is to use Cierson API (preffered by my developers) or Orchestrator (since it has web service I could try, but this would need more effort than my option 1)
Any guidance or alternatives on this would be greatly helpful.