Home› Self-Service Portal - Community
Options

Allow an offering/service request to be copied afterwards with all information

Ingrid_GlatzIngrid_Glatz Customer Adept IT Monkey ✭✭
in Self-Service Portal - Community

My users often have the requirement to fill out an offering 15 times with nothing changed but a single name for the title. All other input (can be more than 15 fields) is the same.

If such a request is created, the user can open it and click "copy to new". Unfortunately, this does not copy all information within the user input field. It won't copy all activities either, because a generic template is used.

Is there a possibility that users can copy their requests and not have to fill out the same request multiple times? The requests use different templates with different activities, so this might not be easy to accomplish. Any other idea how this could be done, if the "copy to new" cannot be used?

Ingrid

Comments

  • Options
    Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    For all of us who make do with what we have, here is an idea, albeit far from perfect:
    • add text field to which the list of names will be written in a semicolon-separated list (even better, if possible: a multiple object picker)
    • Add a runbook automation activity that looks for the quantity and copies the ticket once for each item in the list.  It could copy any fields you wanted, including User Input, especially if you are using Powershell for the automation.

    What we really want:

    • Cireson builds in "shopping cart" capability that lets you select a quantity and submit as a single order.
    • Cireson builds a feature into the next version of ARO that allows the same RO to be submitted multiple times, iterating off of a list of objects.
  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Tom_Hendricks said:

    • Cireson builds a feature into the next version of ARO that allows the same RO to be submitted multiple times, iterating off of a list of objects.
    My dreams would come true. 
Sign In or Register to comment.