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How do I add new knowledge base categories in the portal KB?

James_Palmer

James_Palmer Customer IT Monkey ✭

January 2018 in Self-Service Portal - Community

Tried searching for this but came up blank ... someone must know :-)

Thanks

James

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018 Answer ✓

As an admin
Click your user name on the top right of the portal.
Option = Enumeration Settings
Edit Knowledge Article Category Enumeration List.

5
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Marc-Andre_Lafleur Customer Adept IT Monkey ✭✭

January 2018 edited January 2018 Answer ✓

On the portal, click on your name in the top-right corner. As an admin, you should see an option called "Enumeration Settings", click it.
Then you should have 3 options, one of which is "Edit Knowledge Article Category Enumeration List".
From there you can manage your knowledge base categories.

6

Answers

Options
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2018 Answer ✓

As an admin
Click your user name on the top right of the portal.
Option = Enumeration Settings
Edit Knowledge Article Category Enumeration List.

5
Options
Marc-Andre_Lafleur Customer Adept IT Monkey ✭✭

January 2018 edited January 2018 Answer ✓

On the portal, click on your name in the top-right corner. As an admin, you should see an option called "Enumeration Settings", click it.
Then you should have 3 options, one of which is "Edit Knowledge Article Category Enumeration List".
From there you can manage your knowledge base categories.

6
Options
James_Palmer Customer IT Monkey ✭

January 2018

thanks very much.

0

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