James_Palmer
Customer IT Monkey ✭
Wanted to send an email outside of the incident so went to use "send email", filled in fields apart from template, clicked OK and it came up with a message "Failed to send email".
Why would this be?
Sending of opening tickets / update tickets / resolved tickets is fine!
Thanks
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Answers
Under setting items, the SMTPservername and SMTPserverport are set.
The SMTPemailreturnaddress is not.