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Create Request on Behalf Of
Paul_Dalkin
Member IT Monkey ✭
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We have several forms that are to be completed by non-analysts. I have made them members of the CreateOnBehalf group as they don't need to be part of the AnalystsAD Group. Should the correct User Role for this user be an End User or Advanced Operator?
We have several forms that are to be completed by non-analysts. I have made them members of the CreateOnBehalf group as they don't need to be part of the AnalystsAD Group. Should the correct User Role for this user be an End User or Advanced Operator?
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Nicholas_Velich
Cireson Consultant Ninja IT Monkey ✭✭✭✭
Hi Paul-- Are you referring to having non-analysts complete/submit a Request Offering, which eventually becomes an Incident/Service Request, or are you referring to having these non-analysts edit the Incident/Service Request forms directly?
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OptionsNicholas_Velich
Cireson Consultant Ninja IT Monkey ✭✭✭✭
Either Service Request Analyst or Advanced Operator role profile would work, but the End User role profile should work just as well; however, the default End User role will not work, and you will need a custom role.
The important setting regardless of role profile is the "Configuration Items Groups" part of the User Role setup. The "User" objects in that "Create on behalf of picker" are Configuration Items (CIs), and the users interacting with that picker need access to those items. The default roles are all un-editable, but if you have a custom End User role, you should be able to grant access to all configuration items.1
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The important setting regardless of role profile is the "Configuration Items Groups" part of the User Role setup. The "User" objects in that "Create on behalf of picker" are Configuration Items (CIs), and the users interacting with that picker need access to those items. The default roles are all un-editable, but if you have a custom End User role, you should be able to grant access to all configuration items.