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searching for work items, I should be able to enter only the number and not IR# or SR#

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

February 2018 in Service Manager Portal Feature Requests

When searching for work items from the title bar entering the number of an incident or service request etc should be enough to find the request. Service manager applies a new number to everything it does.
In the picture below searching for 1366 should open IR1366 and not open the search window. Is there a setting to allow this.

Image: https://us.v-cdn.net/6026663/uploads/editor/63/yo9egkh0igs5.png

Image: https://us.v-cdn.net/6026663/uploads/editor/n5/q465t1wa13bw.png

11

11

11 votes

Submitted · Last Updated February 2018

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Nicole_Gutmann Customer IT Monkey ✭

February 2018

It would be great if at least searching for the ID was possible. but even when entering the ID the search returns empty because only title and description are searched through.

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