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Need to purge test data from service manager and portal

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

February 2018 in Analyst Portal

I have a new 2016 Service Manager environment that has test work items, I would like to purge the test work items from the database before we go live. Are there powershell scripts available to do this?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

February 2018 Answer ✓

@Alan_Foster
You can run the attached in Powershell. By default, it will just close the Incidents and Service Requests. But there's a delete line you can uncomment to allow it to run. If you do decide to use it to delete the WIs, you should comment out the line that closes them.

closeAllWIs.txt 881B

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

February 2018 Answer ✓

@Alan_Foster
You can run the attached in Powershell. By default, it will just close the Incidents and Service Requests. But there's a delete line you can uncomment to allow it to run. If you do decide to use it to delete the WIs, you should comment out the line that closes them.

closeAllWIs.txt 881B

5
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Alan_Foster Customer Adept IT Monkey ✭✭

March 2018 edited March 2018

@Justin_Workman
I also have a few test Problem Request that I need to remove from the DB. I tried duplicating the lines in the script except for PR but I am getting the result that $ProblemRequest Cannot bind argument to parameter 'Class' because it is null

All of the PR are already closed.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018

@Alan_Foster
I've updated the code to include PRs.

closeAllWIs.txt 1.3K

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