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Cireson portal problem

Hi all.
I installed Cireson portal on my scsm server. I use domain autorisation. But users can`t create new incident or query.  There is no"New" button. Cashebuilder logs looks normal, except this message:
mydomain\username Id: 5c1b02d1-929b-fcb2-de40-cbdc4dcfe423 is a user in the  role with global access, and will be excluded from all scoped access.
Please help me.


  • oxotnikoxotnik Member IT Monkey ✭
    I`m also create a Enduser group role in scsm console and include All users AD group.
    Cashebuilder is see users and add them in enduser group
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭
    edited March 2018


    depending on the roles (and what version of the portal you use) - a user have no "new" button - the button is only available if the user is member of the analysts group. the analystgroup can be defined/set in admin page / Setting items / analystadgroup

    users can create incidents or servicerequests through published serviceofferings / requestofferings - not by creating workitems directly

    Hope this helps

  • oxotnikoxotnik Member IT Monkey ✭
    edited March 2018
    Many thanks for your answer!
    Plese tell me what kind AD group i must create for the portal? (i mean kb, analyst and asset) Global, universal, or domain local?
    Because now the situation is strange. I just delete myself from all group (kb, analyst and asset). But still see New button and can publish the announcement to the portal.
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭
    edited March 2018


    I think a very good starting point is the following info:


    @ your account

    maybe this depends on the cachebuilder and the related cachebuilder settings for replication from the scsm database


  • oxotnikoxotnik Member IT Monkey ✭
    edited March 2018
    I read the manual before installation, but don`t understand one thing. I have scsm server in 1-st server (SQL management base) and scsm storage in 2-nd server (SQL warehouse base) (micorsoft recomendation). The cireson portal work in this configuration?
    And please tell me where portal get the setting for user rights? From scsm console or from portal administration section (administration settings -> work items)
    Thank you.
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    There is an analyst group defined in the portal.  This gives users that are a member of that group the +New button.  But ultimately SCSM determines whether users can create or edit Work Items.  A user has to be in a Security Role in SCSM that allows work item access.
    If you removed yourself from the AD analyst group but still had the new button, it's possible you just needed to restart the cachebuilder service to see the changes reflected.
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