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Hide the "i" link from Assign to field for end user

Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
in Analyst Portal

Hello,

We want for end user to see what analyst  has their  IR or SR and the only way to see this info  OOB is if they go under Action Log. The problem with that is the entry shows Created By which is not actually the analyst who has the ticket but who assign it, usually they never extend the entry to read to whom the ticket was assign to and they start contacting the wrong analyst .

For end users I added the Assign To field but the problem now is they can click on the little "I">view more details and go to Assign Work Items and see all items assign to analyst. 

Any way to use other field for this or disable the "I" link?

Best Answer

Answers

  • steve_tuelsteve_tuel Cireson Consultant Adept IT Monkey ✭✭
    Add this to the custom.js file

  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    @steve_tuel Thanks.  This will hide the disable the "i" link for end user for IRs and SRs? 
  • steve_tuelsteve_tuel Cireson Consultant Adept IT Monkey ✭✭
    You will need to add it again except it points to a Service Request.
    app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
    formObj.boundReady(function () {
			if (!session.user.Analyst) { 			
				$('label[for="AssignedWorkItem"] ~span .open-modal').hide();  	  
			}
    });
<span>});</span>

  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    edited June 2016 
    </code></pre><pre class="CodeBlock"><code>Thanks. Got it before you posted. It works!! Thank You!

  • steve_tuelsteve_tuel Cireson Consultant Adept IT Monkey ✭✭
    No problem.  Glad I could help!
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