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need the ability to remove an incident from the watch list after it is "Closed"

need the ability to remove an incident from the watch list after it is "Closed".  After an incident is closed there are no available task to remove it from the watch list.  Maybe it should automatically be removed from all watch list when move to closed status.
2 votes

Submitted · Last Updated

Comments

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    Either would be acceptable in my case (remove after closed by user, or automatically removed on close). 

    I get lots of complaints about this and find myself developing custom code to try to solve it.  It should really just work out-of-box the way @Alan_Foster describes.
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    This functionality exists.  If you go to related items of the Closed work item, you can remove the relationship to the Watch List
  • Alan_FosterAlan_Foster Customer Adept IT Monkey ✭✭
    @Justin_Workman
    Thanks Justin.
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    This isn't working for some of my users.  I'll raise it under separate cover.
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Tom_Hendricks
    There was a bug for this back in the 7.x days.  What version of the portal do you see it not working?
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    The last ticket I got for it was in one of the early 8.x versions, definitely not a 7.x version.  I am going to reach out to those users again before going to much further into this. 
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